Head of Operational Risk Management (ORM)

ING BE Non-Financial Risk (NFR) department is looking for an energetic and innovative Expert Lead Operational Risk Management (ORM). 

As an Expert Lead ORM you will play an important role in implementing the new NFR strategy happen and support in creating a data driven, risk-based and effective and efficient NFR function.

You challenge and advise the management of ING BE on NFR risks. This role encompasses servicing business lines of ING BE meaning that together with your team, you will be directly responsible for the supporting and challenging of these business lines in effectively and efficiently managing their non-financial risks by increasingly using data-driven solutions.

You steer on the reporting of NFR risks and controls by the 1st line and present the NFR Dashboard to senior management and have the ability and power to escalate if activities performed within the business domains in your scope are presenting risks outside ING’s NFR risk appetite. You set the standards for your team and take responsibility for developing, innovating and safeguarding knowledge in the field of the NFR expertise. 

The Team

You will be managing the ORM team, which is part of the NFR department within ING BE Risk. The team consist of 9 ORM specialists who work together with the IT Risk specialists of the IRM team and NFR colleagues of the Integrated NFR team within the NFR department.

All Risk management activities will be performed in close alignment with risk specialists from the Group Risk teams.  You will report to the Head of NFR ING BE. 

Roles and responsibilities 

As Expert Lead ORM you:

• Are hierarchically responsible for effectively steering and managing the ORM team within ING BE NFR
• Will build the required capabilities for his/her area to successfully execute the NFR risk strategy and roadmap. You will take ownership of the team with an entrepreneurial mindset, and will develop the vision, define the roadmap, and maximize the added value of risk management in your area.
• Are responsible for the NFR risk management in your scope and work proactively with stakeholders and management of ING BE Business and Support Departments, supporting them in assuring their first line responsibilities under the NFR framework, through challenge and advice.
• Challenge and advise (local) business on NFR risk exposure and adequacy of risk management in relation to ING BE products and processes and assure the business units under your control are either within risk appetite or have clear paths to green in place and follow all NFR group policies and procedures or have clearly documented and approved waivers and deviations in place.
• Establish mandatory policies, and/or written mandatory guidance on the appropriate implementation and embedment of NFR-related requirements
• Represent NFR in relevant global/corporate committees and governance processes (RCSAs, Events, Scenarios, Product Approvals, Projects etc.)   
• Are part of the NFR Leadership Team and contribute to designing the broader NFR strategy, and pro-actively driving the execution of NFRs new strategy and overall NFR management                      
• Perform oversight on NFR risk management of ING BE activities in scope, proactively supporting your local colleagues “on the ground” and acting as the center of expertise for ING.
• Ensure the ING BE ORM team works efficiently together with other teams in and outside NFR including 1LoD stakeholders.
• Support and inform regulators like NBB and ECB and the external auditor.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself. As Expert Lead ORM  you have the following traits and experience:

• You have a risk-first and data-driven mindset and are comfortable providing credible challenge at various levels of the organization including vis a vis the Heads and Tribe Leads of ING BE and their Management Teams
• You are the Subject Matter Expert matters from an NFR perspective.
• You work to use the most effective and efficient processes to get things done, with a focus on continuous improvement. Furthermore, you see ahead to future possibilities and translate them into breakthrough strategies. 
• You consistently achieve results.
• You anticipate and balance the needs of multiple stakeholders. 
• You are an Orange Code ambassador. 
• You are a people leader, you build a strong team that apply their diverse skills and perspectives to achieve common goals while inspiring, motivating, and helping others to succeed. 
• You use comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting, and understanding policies and procedures, while making sure they match organizational strategies and objectives. 
• You adhere to the ING values, and it is evident for you that your behavior is fully aligned with these values.

Your technical skills and track record 

• You have relevant knowledge of NFR framework tools (RCSAs, Events,  Scenarios, Projects)
• You act as the organizational authority and established expert on interpreting and applying knowledge of laws, regulations, and policies within your segment and business line. 
• You act with expertise as the organization's authority on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• You act fact-based and have proven track record to deliver a data-driven environment and mindset to create an impactful risk-based NFR management.
• You use your knowledge and skills to act independently while guiding others on achieving full compliance with applicable rules and regulations in management and operations. 
• You have excellent collaboration skills and the ability to work across risk areas. 
• You have a successful track record in managing in- and external stakeholders up to senior management level, as well as auditors and regulators
• You have an excellent level of English (verbal/written) 
• You have a university degree or equivalent.